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Branch Manager (Durban)

Branch Manager (Durban)
Description
Branch Manager 
 
KwaZulu Natal, Durban

R 40000 - R 50000 (Negotiable)

A well-established technical service organisation is seeking an experienced Branch Manager to take full responsibility for its Pinetown branch and regional service network, Durban
Overview This role requires a commercially strong leader with a proven track record in managing a technical service/profit centre, driving operational efficiency, customer satisfaction, and sustainable profitability.


Key Responsibilities 1. Technical & Operations Management
  • Lead and manage a team of service technicians
  • Ensure optimal staffing levels with appropriately skilled technicians
  • Plan and allocate workloads effectively
  • Develop and implement technician training plans
  • Build a sustainable pipeline of technical talent
2. Administration & Process Control
  • Oversee all branch administration related to:
    • Maintenance contracts
    • Payable service work
  • Ensure accuracy and efficiency of the workflow:
    • Technician → Admin → Customer / System
  • Review and approve administrative reporting
  • Maintain strong process discipline and compliance
3. Stock & Inventory Management
  • Ensure accurate control of parts and inventory
  • Maintain agreed minimum stock levels
  • Oversee replenishment processes and stock accuracy
  • Manage the stores function to prevent losses and downtime
4. Customer & Commercial Management
  • Build and maintain strong customer relationships
  • Drive customer satisfaction and service quality
  • Identify and grow new business opportunities within the service division
  • Collaborate with sales to ensure seamless service support
  • Leverage service delivery quality to support equipment/unit sales
5. Financial & Business Leadership
  • Manage the branch as a profit centre
  • Take accountability for:
    • Profitability
    • Cost control
    • Revenue growth
  • Implement strategies to turn around and improve performance (branch currently loss-making)
  • Track key financial and operational KPIs
Minimum Requirements
  • Minimum 5+ years’ experience managing a technical service branch or profit centre
  • Strong commercial acumen (costing, margins, profitability)
  • Proven leadership of technical/service teams
  • Experience in after-sales/service environments (preferred)
  • Strong operational and administrative skills
  • Ability to drive turnaround and growth strategies
Preferred Profile
  • Mid-career professional (typically ±10–20 years total experience)
  • Strong leadership presence and accountability
  • Customer-centric mindset
  • Highly organised and results-driven
Remuneration & Benefits
  • Base Salary: R40,000 – R50,000 per month (depending on experience)
  • Car Allowance: R5,000 per month
  • Fuel Card
  • Performance Bonus: Based on branch profitability
  • Provident Fund: 7% (compulsory)
  • Medical Aid: 50% company contribution (up to R2,500/month)
Highlights
  • Company name
    Jobs 4 All
  • Job position
    Branch Manager (Durban)
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Branch Manager (Durban) has been posted in the Durban Other Jobs category on Locanto.

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