Customer Service Agent, Durban

RESPONSIBILITIES:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Ensure that administrative duties are accurate and timely.
• Solve complex problems through teamwork and creativity.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Go the extra mile to engage customers.
• Upholding & living the Outworx values every day.