Customer Relations Manager – Electronics Industry, Durban

Overview

Hire Resolve’s client is seeking a highly motivated and experienced Customer Relations Manager to join their team in the electronics industry in KZN. The role will involve managing and developing relationships with customers to ensure the highest level of customer satisfaction and retention.

Responsibilities:

Develop and maintain relationships with key customers in the electronics industry in KZN Act as the main point of contact for all customer inquiries and issues Provide exceptional customer service and support to ensure customer satisfaction Identify opportunities to upsell and cross-sell products and services to existing customers Prepare and deliver regular reports on customer satisfaction and retention rates Work closely with sales and marketing teams to develop strategies for customer acquisition and retention Monitor customer feedback and address any issues or concerns in a timely and professional manner

Requirements :

Bachelor’s degree in Business Administration, Marketing, or related field Proven experience in a customer relations or account management role, preferably in the electronics industry Strong communication and interpersonal skills Excellent problem-solving abilities Ability to work well under pressure and meet tight deadlines Knowledge of CRM systems and Microsoft Office suite Valid driver’s license and own transport

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Salary: negotiable. Our client is offering a highly competitive salary for this role based on experience.

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