CRM Specialist - 1328 - Durban, South Africa

Bionic Talent is building a diverse workforce spanning 11 countries across five continents, speaking 14 languages.

With 13+ years of experience in remote work and team building, we understand what it takes to have a successful – and cost-effective overseas remote team.

Our proven approach is a smart way for companies looking for access to a global workforce. Using a global workforce allows savvy entrepreneurs to save on operating costs by hiring remotely.

About the client:

Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns.

About the role:

Our client is seeking a highly skilled CRM Specialist to manage, optimize, and maintain CRM systems that support digital marketing operations and internal workflows. This role is ideal for someone with strong technical expertise, sharp attention to detail, and proven experience handling CRM setups and automations in a digital marketing agency environment.

Experience working in digital marketing agencies is required.

What you’ll be doing:

• Manage and maintain CRM systems to ensure data accuracy and reliability

• Configure and optimize CRM workflows, automations, and pipelines

• Coordinate with internal teams to align CRM processes with operational needs

• Use ClickUp and GHL to support CRM-related workflows and integrations

• Identify and resolve CRM inefficiencies while implementing improvements to enhance performance

• Regularly communicate with internal stakeholders to ensure CRM usage aligns with business goals

• Drive continuous improvement initiatives to optimize CRM functionality

• Ensure internal teams follow established CRM processes and SOPs for consistent usage

Who are we looking for?

• Minimum of 3 years of experience working as a CRM Specialist

• Experience working with ClickUp, GHL, and other CRM/project management tools

• Basic understanding of digital marketing factors, mainly SEO and Google Ads.

• Proficient with AI tools and technologies relevant to CRM and marketing automation

• Strong communication skills to work with multiple internal stakeholders

• Excellent organizational and problem-solving skills

• Ability to work independently in a fast-paced, remote environment

• Experience working in digital marketing agencies is required

• US experience is required.

• Fluent in English, oral and written.

Position: CRM Specialist

Remote Status: Fully Remote

Working Hours:  9 am - 5 pm EST

Salary: USD 1200 - USD 1500 per month

Internal Job ID: 1328