Retail Key Account Manager (Personal Care) | Durban South

Our client is looking for an exceptional Retail Key Account Manager with a Personal Care background. The ideal candidate will be expected to make a real impact on product visibility, market growth, and partnership development, while working with a vibrant team passionate about delivering top-quality personal care and gifting solutions. Take full responsibility for managing and expanding retail accounts, ensuring product availability, accurate pricing, and flawless promotional execution. Cultivate strong partnerships with buyers, merchandisers, and retail operations teams, driving sales growth and profitability nationwide.

Qualifications&Experience

Bachelor’s degree in Business, Marketing, or related (preferred)

5–10 years’ Key Account Management experience in FMCG retail in South Africa

Proven success managing large retail accounts

Excellent negotiation, commercial, and relationship-building skills

Highly organized, analytical, and adept at business reporting (Excel,Point)

Deep familiarity with DC logistics, retailer portals, and item data management

Strategic mindset, hands‑on approach, and results‑driven attitude

Strong communication and presentation skills

Willingness to travel nationwide frequently

Key Responsibilities:

Oversee relationships and trading terms with leading retailers

Ensure up-to-date product listings, pricing, and in-store promotions

Conduct business reviews with buyers, unlocking new growth opportunities

Achieve ambitious sales and market share targets per account

Launch new product innovations and seasonal gift ranges

Address slow-moving stock with tailored solutions

Coordinate supply chain—accurate forecasts, timely deliveries, and excess stock management

Plan and execute national promotions in alignment with retailer calendars

Analyze promotional ROI and identify optimizations

Maintain item master data and support category reviews

Deliver regular reporting to management, including sales scorecards and KPIs

We will be in contact with shortlisted candidates who meet the requirements detailed above. If you have not received a reply within 2 weeks, please consider your application unsuccessful.

By applying, you confirm that:

We may retain your personal information in our database for future matching of suitable opportunities

We may contact you when suitable opportunities arise

The information you have provided to us is true, correct and up to date

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