Junior Business Analyst, Durban

Advantage Learning Technologies | Full time Junior Business Analyst

Durban (hybrid remote), South Africa | Posted on 04/02/2025 We are looking for a

Junior Business Analyst

with a keen analytical mind, strong problem-solving abilities, and a desire to work at the intersection of business strategy and digital solutions. In this role, you will support the development and management of both our client’s

internal business process platform

and their

customer-facing entrepreneurship strategic management platform .

This position is ideal for someone who enjoys

translating business needs into technical solutions , working closely with stakeholders, and growing into a key problem-solver in a fast-paced digital environment.

Key Responsibilities Requirement Gathering&Documentation:

Collaborate with stakeholders to

identify business needs

and translate them into clear and structured

business and functional requirements .

Maintain and update

process flow diagrams, wireframes, and business logic documentation .

Process Analysis&Optimisation:

Analyse existing workflows on the

internal business process platform

to identify

efficiencies and improvements .

Work with developers and product teams to ensure

business needs align with system capabilities .

Stakeholder Engagement&Communication:

Act as a bridge between business users and technical teams to ensure

alignment on requirements and deliverables .

Assist in conducting

training and onboarding

for users on system updates and new features.

Data-Driven Insights&Reporting:

Assist in gathering, analysing, and interpreting data to

support decision-making .

Develop and maintain reports or dashboards to track

platform performance and user engagement .

Testing&Quality Assurance:

Support

user acceptance testing (UAT) , ensuring that features meet business needs before deployment.

Identify and document

bugs, system gaps, or user experience issues .

Client Management&Administration

Support ongoing client communication , ensuring stakeholders are informed about platform updates, feature releases, and key project milestones.

Assist in

managing client requests , logging and prioritizing feature enhancements or support queries.

Maintain

clear documentation

of client feedback, reported issues, and resolutions to ensure seamless communication between the business, development, and support teams.

Participate in

client training sessions or onboarding processes

to enhance adoption and understanding of the platform. Ideal Candidate Profile We’re looking for someone with

potential

and a willingness to learn, rather than an expert. You might be a good fit if you:

Have a

degree or relevant certification

in Business Analysis, Information Systems, or a related field.

Have

1-2 years of experience

in a business analysis, operations, or technical support role (or strong internship/project experience).

Are a

critical thinker

with strong

problem-solving skills .

Have

excellent communication skills

to bridge the gap between technical and non-technical stakeholders.

Are

comfortable with data and systems , with a basic understanding of process automation, databases, or software development.

Are familiar with

Agile/Scrum methodologies

(a plus, but not required).

Why Join Us? Work on

impactful digital solutions

that drive

business efficiency and entrepreneurship success .

Gain

hands-on experience

with a client-facing

strategic management platform .

Be mentored by experienced leaders with opportunities for

career growth .

Work in a

dynamic, problem-solving environment

where your insights matter.

How to Apply If you're a driven Business Analyst looking for an exciting new opportunity, we'd love to hear from you.

In the application process we will ask the following points in 1-2 paragraphs each (so you can prepare):

Business Analyst Experience:

Highlight a project you've worked on, the challenges you faced and the outcomes achieved. Problem-solving scenario: Imagine a stakeholder requests a new feature for a system, but the development team says it will be too complex and time-consuming. How would you handle this situation?

Cross-Functional Collaboration : Share a story of working with diverse teams, how you managed priorities, and your communication approach.

Interest in Our Domain : Outline any previous experience (or strong interest) in business process improvement or entrepreneurship-focused solutions.

Cultural Fit : Tell us why you’re excited to join us in Johannesburg and how you see yourself contributing to our vision.

Availability&Expectations : Include your earliest start date and confirm that our salary range aligns with your expectations.

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