Assistant Manager - Training - Durban - South Africa

Operations Trainer The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.

Key Responsibilities

Training Delivery

Conduct new starter training as well as refresher, up‑skilling and cross‑skilling training.

Assessment

Assessments must be completed for all training events.

Remedial support must be provided to all delegates prior to re‑assessment.

Administration

Capture learner records in line with administrative requirements, e.g. Complete Annual Training Reports, delegate attendance registers, and update operational skills matrix.

Qualifications

Grade 12 / Matric

Tertiary qualification in training and development would be beneficial

Train the trainer experience

Experience Required

3+ years’ experience in a Call Center environment will be an advantage

1+ years’ experience in Learning&Development

Training, coaching and mentoring experience

Computer literacy at intermediate level (MS Office)

Knowledge, Skills and Attributes

High proficiency in delivering impact training and facilitation

Strong planning, organising and time management skills

High proficiency in verbal&written English

Strong communication and interpersonal skills

High attention to detail and accuracy

Exceptional administrative skills

The ability to work within a team

Self‑motivated

Self‑manageable

Strong customer service orientation

Proactive

The ability to learn, understand and master new information and multiple processes quickly, deal with complexity and take ownership and deliver results

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