Collections Advisor (USA)– Huntswood Durban 2026

Collections Advisor (USA)– Huntswood Durban 2026 Type: FULL TIME

Job Overview Huntswood is seeking a permanent

Collections Advisor (Inbound Collections Clerk)

based in Durban, KwaZulu-Natal. The role focuses on handling inbound calls for US‑based mortgage or maintenance accounts, ensuring compliance with the Fair Debt Collection Practices Act (FDCPA) while delivering excellent customer service.

Key Responsibilities

Handle inbound calls regarding overdue accounts with professionalism and empathy.

Educate customers on contract terms and ownership details.

Ensure all collection activities comply with FDCPA and internal policies.

Meet performance targets such as call volume, contact rates, and resolution metrics.

Maintain accurate documentation of all account interactions.

Initiate skip‑tracing when necessary.

Support the broader collections team with daily tasks and goals.

Complete all required training and compliance certifications.

Perform additional duties as assigned by management.

Requirements

Minimum 1 year experience in a US collections environment.

Willingness to work US business hours on a rational basis.

Strong customer‑service orientation and empathy.

Excellent communication, listening, and problem‑solving skills.

Proficiency in MS Word and Excel.

Organised with high attention to detail.

Familiarity with US regulatory bodies and FDCPA compliance.

Team‑player with a proactive, goal‑driven mindset.

What’s on Offer Salary, benefits and other remuneration details will be discussed during the interview process.

Closing Date Not specified

How to Apply Submit your application through the online portal: Apply Here

Required Documents Typically required: an up‑to‑date CV, certified ID copy, academic transcripts and professional references.

Contact Information For further enquiries, please refer to the application portal or the contact details provided therein.

Frequently Asked Questions Q:

Is this role based in the United States? A:

No. The position is based in Durban, South Africa, but you will work US business hours.

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