Sales Administrator, Durban

Job category:

Hospitality, Hotel, Catering, Tourism and Travel Location:

Durban Contract:

Permanent EE position:

Yes About our company

Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.Introduction

Job Overview:As a SalesAdministrator, you will support the sales team in achieving business goals, maintaining client relationships, and ensuring smoothadministrative operations within the sales department. You will play a crucial role in coordinating sales activities, processing bookings, preparing sales reports, and providing exceptional customer service.Key Responsibilities: Assist the sales team in managing leads, follow-ups, and customer inquiries. Prepare and distribute quotes, proposals, and contracts for potential clients. Maintain and update the client database with relevant sales information. Ensure the timely processing of sales orders and bookings, including reservations and confirmations.Coordinate with other departments (e.g., reservations, front office) to ensure smooth guest experiences. Admin istrative Tasks: Schedule meetings and appointments for the sales team. Manage sales-related documentation, filing, and data entry. Prepare and maintain weekly/monthly sales reports, tracking performance and goals.Monitor and manage inventory for sales materials, brochures, and promotional items. Coordinate event details, including group bookings, conference setups, and special requests. Customer Relationship Management: Provide exceptional service to both new and existing clients. Respond to client queries in a timely manner via email, phone, or in person.Track and maintain feedback from clients to ensure satisfaction and potential for repeat business. Marketing Support: Assist with promotional campaigns, including digital marketing and print materials. Help coordinate trade shows, conferences, and client events. Update the website and other marketing platforms with the latest information about the property.Coordination: Work closely with the Sales Manager to monitor the progress of sales targets and provide necessary support. Handle inquiries related to bookings, cancellations, and amendments in a professional manner. Provide support in coordinating special requests for VIP clients and groups. Key Requirements:Education: High School Diploma or equivalent (a degree in hospitality, business, or marketing is a plus). Experience: Previous experience in a sales admin istration or similar role, preferably in the hospitality industry. Familiarity with hotel management systems (e.g., Opera, Protel) and Microsoft Office Suite.Knowledge of customer relationship management (CRM) systems. Excellent organizational skills with attention to detail. Strong communication skills, both written and verbal. Ability to multitask and prioritize effectively. High level of customer service orientation. Proactive, with the ability to work independently and in a team.

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