Fragrance Advisor - Dolce&Gabbana - Gateway Durban

Position : Fragrance Advisor - Dolce&Gabbana

Department : Sales

Location : Gateway

Reporting to : Retail Development Manager

The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Bvlgari, La Prairie, and Dolce&Gabbana to name a few. The Prestige Cosmetics Group epitomizes luxury, dynamism, sophistication and excellence and is offering an exciting opportunity for a driven and ambitious individual to join the team as a Fragrance Advisor for Dolce&Gabbana.

Purpose of the Role The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image.

Key Responsibilities Maximise Turnover, Profit and Productivity

Achieve monthly and annual sales targets

Assist in setting up and driving sales at events/launches/retailer activities

Provide feedback on sales/customer related issues or concerns timeously

Brand Management

Monitor competitor activity, stay up to date with current industry trends

Ensure that hygiene and safety standards are maintained according to retailer requirements at all times

Adhere to and maintain brand standards at all times

Stock Management, Merchandising and Store Operations

Ensure that stock is merchandised according to merchandising guidelines

Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience

Stock administration, stock loss prevention, stock level control and management

Implementation and adherence to operating procedures and policies at all times

Asset control and security

Point of sale

Customer Experience

Provide an exceptional and consistent client experience to all clients

Uphold and reinforce the client journey and experience standards

Build relationships, loyalty and inspire confidence in clients by providing fragrance recommendations

Use expert knowledge and skills when demonstrating fragrances to clients

Share fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience

Drive increased customer database (attraction of new customers)

Teamwork

Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable

Support and assist new team members with onboarding and orientation

Ensure that exceptional; consistent standards are maintained

Live the company values; conduct oneself with integrity at all times

Administration

Daily tracking sheets/reports completed and submitted as required

Implementation of CRM processes

Retail reports and updates as required

Competencies

Deciding and Initiating Action

Working with People

Relating&Networking

Adhering to Principles and Values

Persuading and Influencing

Planning and Organising

Delivering Results&Meeting Customer Expectations

Coping with pressure and setbacks

Requirements / Qualifications

Matric certificate

At least 2 years cosmetics/fragrance experience within a retail environment

Must be able to demonstrate retail knowledge and current industry trends

Must be a team player, an active learner and problem-solver

Must be willing to work weekends and shifts as required

Must have own transport

Job: Sales and Service #J-18808-Ljbffr