Cold Calling&Client Engagement Specialist, Durban

Cold Calling&Client Engagement Specialist Employment Type: Full-Time Role Overview We are seeking a reliable and confident Cold Calling&Client Engagement Specialist to manage outbound calls to

warm leads . These leads have already shown interest in our services and are requesting additional information. The company handles all lead generation, so your primary focus will be building rapport, qualifying interest, and guiding prospects through the next steps.

This is a relationship-driven role, not a high-volume call center position. If lead volume is lower at times, the role will include administrative and support tasks to assist the wider team.

Key Responsibilities

Contact warm leads provided by the company

Engage prospects who have already expressed interest in our services

Provide clear, accurate information and answer initial questions

Qualify leads and assess readiness to move forward

Schedule follow-ups or hand off qualified leads to the appropriate team

Maintain accurate records of calls and outcomes

Assist with administrative tasks when call volume is low

Collaborate with the team to ensure a smooth client experience

Requirements

Proven experience in cold calling, outbound sales, or customer engagement

Strong communication and interpersonal skills

Comfortable speaking with potential clients over the phone

Organized, detail-oriented, and able to manage follow-ups

Self-motivated and reliable in a full-time remote or office-based role

Preferred (Not Required)

Experience in the

insurance industry

Familiarity with CRM systems

Background in customer service or consultative sales

What We Offer

Full-time, stable position

Warm leads provided— no lead sourcing required

Low-pressure, quality-focused calling environment

Variety in responsibilities with admin work included when needed

Opportunity to grow within the business

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