Quotation Controller, Durban

Job Purpose The purpose of this role is to support the Manager, PSR, Foreman, Supervisor, and team of technicians/mechanics in ensuring that best management practices are followed across all areas of responsibility. The successful candidate will help drive service excellence, ensure key performance targets are met, support operational procedures, and contribute to delivering a customer‑focused service aligned with the company’s strategic vision.

Key Performance Areas (Duties&Responsibilities) The successful candidate must be able to perform the following core responsibilities effectively. Please note that these duties are not exhaustive and may be adjusted to meet business needs. Additional tasks may be assigned by the Supervisor or Manager as required.

Compile and submit quotations to customers within 24 hours

Follow up on each submitted quotation at least three times

Maintain high levels of customer satisfaction

Provide daily feedback to the Department Manager

Compile and submit weekly operational reports

Ensure the team achieves predetermined performance targets

Promote and uphold service excellence in all work carried out

Provide timely and clear communication and feedback to customers

Minimum Requirements Education&Experience

Grade 12 / Matric

Minimum of 3 years’ relevant experience in a similar role

Technical and parts knowledge

Experience working with the Kerridge system and EPC (Electronic Parts Catalogue) is essential

Experience maintaining and updating database information

Tertiary qualification in Business Administration (advantageous)

Computer Skills

Advanced computer literacy in MS Outlook, Word, and Excel

Knowledge Requirements

Understanding of customer service principles, including assessing customer needs, meeting quality standards, and evaluating satisfaction

Knowledge of quality control processes, cost management, and effective storage and distribution of equipment and parts

Strong command of English as a business communication medium (grammar, spelling, and professional writing standards)

Competencies&Skills

Strong planning and organizational skills with the ability to manage schedules and resources effectively

Ability to meet deadlines and maintain productivity and quality standards

Sound technical understanding with a commitment to staying up to date in the field

Innovative thinker who can identify improvements and implement practical solutions

Strong interpersonal skills with the ability to work respectfully and effectively with others

Clear understanding of organizational goals and the ability to communicate and implement strategies effectively

Self‑motivated and proactive, with the ability to take initiative

Adaptable and able to perform well in changing or high‑pressure environments

Calm and composed under pressure, with sound decision‑making ability

Results‑driven, enthusiastic, and committed to professional growth

Open to feedback and actively seeks personal development opportunities

General Requirements

Excellent verbal and written communication skills in English

Professional and friendly manner when dealing with customers and colleagues

Ability to communicate effectively with people at all levels, including senior management

Strong work ethic—honest, reliable, and dedicated

Excellent time management, prioritization, and multitasking skills

Strong attention to detail and accuracy

Strong problem‑solving and decision‑making ability

Customer‑focused with a passion for service excellence

Able to work independently with minimal supervision while meeting deadlines

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