Core Accounts Sales&Growth Coordinator, Durban

Responsibilities

Responsible to serve smaller- and mid‑sized customers through digital&voice channels (Core Accounts)

Proactively pursue potential leads within our Core customer segment, to turn attractive leads into opportunities and close the business where beneficial for Hapag‑Lloyd

Handle incoming Sales related requests received by Core customers

Guide customers and help navigate our online solutions

React to ad‑hoc initiatives (e.g., fill a certain vessel/upsell specific product)

Proactively reach out to core customers via phone/mail based on direction set by Area strategy

Answer incoming Sales related telephone calls (via Contact Center)

Handle Sales related customer request (via Salesforce Case Management)

Work on leads&opportunities of local Core Customers in Salesforce

Prepare, conduct and follow‑up calls

Promote usage of self‑service tools&digital products of Hapag‑Lloyd to our customers

Handle quotation requests from Core Customers– when of interest to Hapag‑Lloyd and not covered by online solution

Handle customer requests in an standardised way according to terms&conditions

Support with back‑office activities like disputes of Core Customers, unrated shipments

Document outcome in Salesforce in a transparent way

Gather and share market information collected during customer interaction

Where not supported by digital solution– handle quotations that originated from a customer call with standard terms&conditions

Qualifications

University degree or equivalent

Very good command of written and spoken English

Working knowledge of MS Office

Able to work well with others and follow guidelines

Hands on mentality to approach existing and new customers

Customer oriented attitude with willingness to set limits

Receptive and be able to grasp new ideas

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