Project Manager, Durban

JOB TITLE Project Manager

MAIN PURPOSE OF THE JOB The role of a Project Manager is to lead a multi-disciplinary team of customers, category specialists&supply partners through project life cycles by consulting, planning, budgeting&tracking fulfilment against an agreed schedule. Working to deliver on time, in budget and at the right quality to enable maximum customer satisfaction. It will require consistent frontline engagement within a marketing environment and will typically cover Creative, Print, POS&Promotional Merchandise requirements.

Reporting to a Customer Success Manager (CSM), you will form part of a frontline team responsible to collectively deliver operational excellence&revenue growth, improve customer loyalty&satisfaction (CSAT), enable increased customer lifetime value (CLV) and achieve excellent net promoter scores (NPS).

Key Performance Indicators (KPI’s)

Customer Lifetime Value (CLV)

Net Promoter Score (NPS)

Customer Satisfaction Score (CSAT).

Delivery on-time&In Full (OTIF)

Organic Revenue Growth&Profitability

Efficiency&Effectiveness

Key Performance Areas (KPA’s)

Stakeholder engagement (Collaboration&Communication).

Fulfilment (Planning/Scheduling, Delivery).

Operational execution (Staff, Customer Service, Controls, Technology Interaction, Reporting)

Market Research (Innovation Initiatives)

Risk Management&Compliance (Awareness&Mitigation)

Client Retention (Relationships&Opportunity Generation)

QUALIFICATION REQUIREMENTS Grade 12

Diploma and/or certification in related field

WORK EXPERIENCE 3+ years’ experience in a similar role and/or industry

Customer service&people management experience advantageous.

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