AV Field Service Technician (Technical), Durban

AV Field Service Technician Location: Durban

Salary: R8 000 - R10 000

Benefits: 3G and cellphone allowance, travelled reimbursed, (Excellent benefits)

The AV Field Service Technician is responsible to attend to all calls logged by clients, by providing remote / telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client's Service Level Agreement.

Key Responsibilities

Responding to calls logged by clients

Providing remote/telephonic support

Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time

Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time

Understanding each client's Service Level Agreement contract and adhering to the required service

Scheduling and completing preventative maintenance. This includes compiling full maintenance reports after work is completed

Advanced fault-finding

Comprehensive knowledge of wiring, cable termination and best practice standards

Video Conferencing and Audio Visual Equipment Configuration

Preparing properly before attending to a site

Liaising with suppliers and senior staff to resolve issues

Doing installations when no Field Service work is required

Being available to work overtime when required

Being available to travel for work when required

Being on stand‑by when required

Completing training when not attending to a client

Qualifications Required

Senior Certificate Essential;

A minimum of 2-4 year's audio visual experience;

Strong knowledge of Audio Visual systems;

AMX, Crestron and Clear One qualifications a strong advantage;

Must have valid Driver's license.

Competencies

Good communication skills;

Proof of technical skills;

Able to handle immense pressure;

Good time management essential;

Good planning skills;

Strong attention to detail is essential;

Good in negotiating and persuading;

Strong interpersonal skills (with clients, suppliers and team members), good relationship building characteristics;

Deadline driven;

Accurate and attention to detail;

Able to multi-task;

Organized;

Honest and reliable;

Analytical;

Punctual;

Solutions Driven.

Please send Updated CV, Qualifications and last payslip to

AtripleA Recruitment and Temps



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