Technical Key Accounts Manager, Durban

Hire Resolve is a leading recruitment agency specializing in placing qualified professionals in various industries. We are currently seeking a Technical Key Accounts Manager to join our Client in Durban. You will be responsible for providing technical services to various Facilities Management contracts and projects. Responsible to run, manage, operate, and control these services. Manage staff, resources, and infrastructure. Ensure cost control, budgeting and profitability. Ensure quality of product. Grow and develop the technical services division

Responsibilities

Develop and manage robust strategy and annual plans for the contract

Ensure optimal structure and management of the contract to enhance operational efficiency

Implement continuous improvement initiatives for contract longevity and customer relationship

Apply best practice frameworks aligned with the company quality policy

Conduct regular reviews of processes, procedures, and plans; submit accurate and timely reports

Manage SLA compliance, governance, and performance reporting to clients

Develop market knowledge and inform AFMS of growth opportunities

Analyze markets, industry trends, competitors, and clients for strategic planning

Develop and implement strategies to secure new business and identify future services

Create high-standard tender documents

Support executive management in setting vision, strategic roadmap, and business plans

Evaluate technologies for sustainability and innovation

Plan industrialization and commercialization of technology innovations

Define and implement effective organizational and operational structures

Maintain links with external professional bodies and standards organizations

Advise on high-risk, high-return technologies for existing or new business

Monitor and assess new technologies for potential product or service development

Oversee research project selection and implement technical service procedures

Act as a technical consultant and develop client partnerships

Requirements

Grade 12

PR Eng or BTech in a technical discipline

Minimum 5-10 years of technical experience in facilities management

Enhanced knowledge of air conditioning maintenance

Expertise in electrical maintenance and procedures

Familiarity with equipment and machinery

Understanding of OHSA codes and health and safety procedures

Knowledge of ISO 9000, ISO 14000, and ISO 18001 standards

Proficiency in technical drawing

Computer literate

Good understanding of the Labour Relations Act and HR policies and procedures

Knowledge of BBBEE requirements

Contact Hire Resolve today for your next career‑changing move

Our client is offering a highly competitive salary for this role based on experience.

Apply for this role today, contact Ashley Feldtmann, Rebecca Grylls, Mine Roux or Thomas Stacey at Hire Resolve or on LinkedIn

You can also visit the Hire Resolve website: hireresolve.us or email us your CV:

We will contact you telephonically in 5 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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