German - Speaking Customer Service Advisor, Durban

Our German-speaking Customer Service Advisors work on behalf of a global customer-centric company, supporting consumers from around the globe.

Your new career will involve providing exceptional customer experiences, primarily through inbound calls.

You will be dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer-focused role, you will be required to actively work towards performance-based targets.

This Customer Support Advisor role at Concentrix is a great match if you:

Fluent in German (B2 level)

Have a minimum of 6 months of international contact centre experience

Ability to work rotation shifts (24hours)

Are self-motivated and highly responsible

Strong attention to detail

PC Literate (Speed, accuracy and navigation)

What is in it for you? In this role, we offer benefits that help you support your unique lifestyle:

A monthly salary of

R24 000.

Medical aid for the main member / medical insurance for the employee, and two dependents

Pension Fund

Subsidised transport

Fantastic Employee Assistance Programme (EAP)

Group life cover

Access to financial well-being sessions, will writing sessions and stress management sessions

Team building and upskill training opportunities

Interactive and inclusive company cultureRelocation package for candidates outside KZN on offer.

Key Responsibilities

Handling product orders, payments, missing orders, product information requests and recommendations

Actively working towards performance-based targets

Taking ownership of high-profile, escalated cases from beginning to resolution

Managing work orders within business SLA's

Proactively offering solutions to any issues or concerns that customers might face

Consistently applying agreed behavioural and compliance standards

Sharing knowledge and skills with other members of the team

Communicating new information that is relevant to the campaign to colleagues, customers and managers

Developing and maintaining current knowledge of the campaign

Ensuring first contact resolution at all times

Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes

Providing excellent customer experiences at all times

Verifying and updating customer information

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