Collections Administrator, Durban

Durban, South Africa | Posted on 05/20/2026

Job Description The Collections Clerk is responsible for providing administrative support to the Collections Department by managing student account queries, processing cancellations, performing financial journals, and facilitating transfers of funds. The role ensures that student accounts are accurately maintained, queries are resolved efficiently, and financial adjustments are processed in accordance with institutional policies.

Main Purpose of the Job: To support the collections process by ensuring accurate account administration, efficient resolution of student account queries, and proper processing of financial transactions such as cancellations, journals, and transfers, thereby contributing to effective debt management and financial control.

KEY RESPONSIBILITIES Account Queries&Student Support (35%)

Investigate and resolve student account queries related to outstanding balances, payments, and account adjustments.

Liaise with students, sponsors, and internal departments to resolve account discrepancies.

Maintain accurate records of all account queries and resolutions.

Provide clear explanations to students regarding their financial accounts and payment obligations.

Processing Cancellations (25%)

Process student cancellations in accordance with institutional policies and contractual agreements.

Ensure that cancellation fees and outstanding balances are correctly calculated and applied.

Update student accounts and systems to reflect cancellation status.

Communicate cancellation outcomes to relevant departments.

Journals&Financial Adjustments (20%)

Process journals to correct account discrepancies and allocate payments correctly.

Ensure that all financial adjustments are accurately captured and supported by proper documentation.Maintain a clear audit trail for all journal entries and adjustments.

Work closely with the Finance Department to ensure accuracy in financial records.

Process transfers of funds between student accounts where applicable.

Reconcile accounts to ensure payments and adjustments are accurately reflected.

Identify and elevate discrepancies requiring further investigation.

Ensure compliance with financial controls and policies when processing transfers.

Reporting&Administrative Support (5%)

Maintain accurate records of all cancellations, journals, transfers, and account adjustments.

Assist with reporting related to outstanding balances and account activities.

Provide administrative support to the Collections team when required.

Ensure documentation is maintained for audit and compliance purposes.

Requirements Qualifications Experience

Minimum 2–3 years administrative experience, preferably in collections, finance, or accounts administration.

Experience working with student accounts or financial systems will be advantageous.

Skills and Competencies Technical Skills

Proficiency in Microsoft Office (Excel, Word, Outlook).

Experience with financial or student management systems.

Strong numerical and reconciliation skills.

Communication Skills

Strong written and verbal communication skills.

Ability to handle student queries professionally and effectively.

Administrative Skills

High level of accuracy and attention to detail.

Strong organisational and time management skills.

Ability to work under pressure and manage multiple tasks.

Key Attributes

High level of integrity and confidentiality when handling financial information.

Strong problem-solving abilities.

Ability to work independently and as part of a team.

Customer-service oriented approach when dealing with students and stakeholders.

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