Insurance Manager, Durban

The Insurance Manager is responsible for sourcing, advising, and servicing HNW personal insurance clients, delivering tailored short-term insurance solutions that meet complex and evolving needs. The role requires regular face-to-face client engagement, excellent relationship management skills, and unwavering commitment to service excellence, compliance, and ethical conduct. You will act as a trusted insurance advisor, managing the full client lifecycle from lead generation and needs analysis through to policy placement, claims support, renewal, and ongoing portfolio optimisation.

Key Responsibilities

Proactively source and convert new HNW personal insurance clients through self-generated leads and referral channels.

Conduct in-depth, face-to-face needs analyses to identify gaps, risks, and opportunities within clients’ existing cover.

Structure and present customised insurance solutions, including comparative options, to conclude sales.

Aim to achieve agreed sales, premium growth, and profitability targets while maintaining acceptable loss ratios.

Monitor portfolios for renewals, indexation, rewards, and policy changes to ensure proactive client engagement.

Build long-term, trusted relationships with HNW clients through regular, personalised communication.

Provide end-to-end advisory support, including policy administration, amendments, renewals, and cover reviews.

Ensure an exceptional client experience at all times, aligned to Treating Customers Fairly (TCF) principles.

Maintain strict confidentiality of all client information.

Actively support clients through the claims process, ensuring efficient handling, regular updates, and professional resolution.

Liaise closely with claims and servicing teams to uphold service standards and turnaround times.

Monitor claims experience and loss ratios, taking corrective action where needed.

Maintain full compliance with FAIS, FICA, POPI, and all relevant regulatory requirements.

Ensure accurate record-keeping, disclosures, and documentation at all stages of the advice and sales process.

Stay up to date with industry changes, product updates, and legislative requirements, adjusting advice accordingly.

Experience and Qualifications Required

Matric (essential); relevant insurance or business-related tertiary qualification preferred.

Fully FAIS-compliant, including Regulatory Examinations and Fit&Proper requirements.

Registered FSP Representative (Category 1– Personal Lines; Commercial an advantage).

Minimum 5 years’ experience in short-term personal lines insurance, preferably managing HNW clients.

Strong knowledge of personal insurance products, policy wordings, underwriting, and market offerings.

Sales-driven background with proven ability to build and retain high-value client portfolios.

Core Competencies

Client-Centric Advisory Approach

Sales, Negotiation, and Influence

Relationship and Network Building

Insurance Technical Expertise

Regulatory and Compliance Discipline

Planning, Organisation, and Follow-through

Professional Presence and Emotional Intelligence

Results Orientation and Self-Discipline

Personal Attributes

Highly professional, presentable, and confident in face-to-face client engagements.

Self-starter who operates effectively with minimal supervision.

Energetic, resilient, and competitive, with a strong drive for achievement.

Strong analytical and numerical capability, coupled with sound judgement.

Persuasive communicator with excellent verbal and written skills.

For more information, contact: Mandisa Phahla, Recruiting Consultant,

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