Apple Channel Store - Territory Lead- Durban

Summary Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspire the innovation that runs through everything we do, from amazing technology to industry‑leading environmental efforts. Join Apple, and help us leave the world better than we found it.

As a Territory Lead, you will be accountable for extraordinary business results, enhancing Apple brand awareness through delivering a customer experience and advocacy across a territory. You collaborate with store teams and regional leadership, spending quality time inspiring multiple teams with your forward‑thinking style and love for technology.

In this position, you will leverage your deep understanding of the market, demographics, and behaviour of consumers to regularly conduct product demonstrations, foster connections with customers, and provide insights to leadership. You are an effective leader who is passionate about Apple, builds strong relationships, and influences partners to drive sales opportunities and elevate the customer experience.

Your work schedule will be based on business needs and will require you to work 45 hours per week, including evenings and weekends. You will be required to provide your own reliable transportation. This is a Fixed Term role for 12 months.

Description You will:

Influence store and regional leadership across multiple points of sale in a defined territory to build plans, achieve partner sales targets, and grow business.

Collaborate and train reseller teams on our products, services, and merchandising guidelines, while promoting outstanding customer experiences and developing brand advocates. Educate and encourage store teams to stay knowledgeable on the latest Apple product and services portfolio.

Meet customers and promote the Apple ecosystem by communicating product benefits and value propositions through demonstrations and consultations, individually or in groups.

Strive for excellence and ensure Apple’s outstanding dedication to merchandising and brand standards are upheld throughout your territory; this includes ensuring that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple’s standards.

Provide daily care and inspection according to guidelines and elevate issues for timely and effective resolution.

Enrich the customer experience by approaching problems with creativity, curiosity, and new ideas.

Leverage your interpersonal savvy to grow relationships, persuade others, and influence across all levels within the partner organization.

Coach, support, and inspire teammates to demonstrate Apple’s values and embrace a culture of innovation and continuous improvement.

Minimum Qualifications

Passion for Apple, technology, and the customer experience.

Curiosity for continuous learning and eagerness to share knowledge with others, including peers and cross‑functional teams.

Outstanding customer focus.

Excellent communication and presentation skills.

Ability to educate, inspire, and influence others to foster innovation.

Strong relationship‑building and collaboration skills with the ability to influence, negotiate, and persuade key regional and store‑level partners using situational adaptability.

Ability to navigate ambiguity, approach problems flexibly, and propose creative solutions.

Preferred Qualifications

Ability to analyze data, identify trends and develop associated insights and recommendations.

Strong ability to analyze sales data, qualitative feedback and observations to provide weekly recommendations and perspectives to key business groups.

High level of integrity, trust, accountability, and discretion.

Strong self‑motivation and ability to work independently in a fast‑paced, constantly changing environment.

Effective time management including the ability to multi‑task, organize, and prioritize tasks.

Ambition for driving sales results and recommending Apple solutions is desirable.

Background in direct sales or solution‑based selling is a plus.

Bachelor’s degree or equivalent experience preferred.

Equal Opportunity Employer Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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