Quality Assurance Coach— Elevate Call Center Performance, Durban

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge becauseat Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity foran

Quality Assurance Coach

to be based in

Umhlanga, Kwa-Zulu Natal . Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for monitoring call quality, compiling performance reports, and identifying development areas. Delivers coaching sessions, supports new hires, collaborates with training teams, and addresses customer complaints through root cause analysis. Implements corrective actions and handles additional duties as required.

With Hollywoodbets You Will:

Innovate and create

as part of a like‑minded, authentic Team eager to achieve goals.

Embrace

challenges and the thrill of working in a vibrant and fast‑paced industry.

Grow

with our development plans and culture that allows you to further your career.

You Bring:

A minimum of 1 year’s experience in Customer Service

Coaching experience

Quality Assurance experience

What You’ll Do For The Brand:

Ad hoc listening to call recordings in line with QA scorecard to ensure that ratings are accurate.

Collate QA reports and statistics for the campaigns.

Highlight areas of development and conduct coaching and calibration sessions with the team and managers.

Work closely with the Contact Centre training division to highlight any training needs

Quality Assurance coaching with new appointments.

Identify trends and effectively alert the respective departmental management team.

Develop and implement corrective measures for implementation by management.

Customer complaints resolution– extraction and evaluation of call recordings based on customer complaints. Conduct root cause analysis.

Any other ad hoc duties that might be required.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please note that only applicants who meet the stipulated minimum requirements will be considered

Job Info

Job Identification 1115

Job Category Telecommunications

Posting Date 05/22/2026, 08:53 PM

Locations 6, Durban, KwaZulu-Natal, 4320, ZA

Apply Before 06/05/2026, 08:53 PM

Job Schedule Full time

Roster Yes

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