Senior Clerk: Branch Administration, Durban

We are searching for an individual with excellent administration skills to join our Queensburgh life office as a branch administration senior clerk. You will be responsible for delivery of excellent customer service to our policy holders and to ensure that client requests are is processed efficiently, effectively and accurately within the allotted time.

You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

Responsibilities

General reception duties to welcome clients

Receive and assist walk-in clients with enquiries in line with the client services policy and procedure and/or refer to the relevant department

Utilize resources and obtain necessary knowledge and skills to handle and complete enquiries

Communicate processes and or delays and system problems to waiting clients

Handling of claims, policy services and premium administrative duties relating to client’s policies

Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums

Prepare cash for daily banking at the finance department

Referral of new business to the relevant consultant

Handle all fraud allegations and complaints

Monthly and weekly statistics report writing

General office duties

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