People Operations Manager, Durban

A People Operations Manager is responsible for providing first‑class employee relations services to the hotel, delivering an excellent staff experience while assisting with Human Resources strategy and managing succession planning.

What will I be doing?

Provide and deliver first‑class employee relations services to the hotel

Assist Human Resources Director with Human Resources strategy

Manage succession planning with senior managers during the bi‑annual appraisal process

Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability

Support managers to ensure success of their teams

Ensure recruitment and selection processes are adhered to and that appropriate immigration checks are carried out

Support the hotel with departmental training requirements

Ensure completion of management reports for head office and region

Control costs when possible and assist in meeting hotel/departmental financial targets

Ensure pay reviews, absence monitoring and wage queries are managed in line with company guidelines

Ensure completion of training for hotel security, fire regulations and other health and safety legislation

Work with local organisations and schools to promote the hospitality industry

Assist and resolve team member and management queries

What are we looking for?

Previous HR managerial experience

HR Qualification

Positive attitude

Good communication and people skills

Committed to delivering a high level of customer service, both internally and externally

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work under pressure

Ability to work independently or in teams

Additional capabilities and distinctions

Knowledge of hospitality

IT proficiency

Work Locations Hilton Garden Inn Umhlanga Arch

Schedule Full‑time

Brand Hilton Garden Inn

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