Tracking Controller, Durban

A leading client in the

logistics and transport industry

is seeking a skilled and experienced Tracking Controller to join their operations team based in Durban. The successful candidate will be responsible for providing end-to-end visibility and control of linehaul, cross-border and FMCG deliveries, ensuring all deliveries are completed on time and in full while maintaining compliance with route plans and operational requirements.

Key Responsibilities

Monitor and track all vehicles via GPS and tracking management systems

Ensure deliveries are tracked from dispatch through to final delivery

Monitor adherence to route plans, traffic regulations, driving times and delivery schedules

Track and monitor cross-border vehicle movements and customs clearance processes

Escalate delays, breakdowns, hijackings, accidents and route deviations immediately

Maintain accurate incident logs and handover reports

Communicate proactively with drivers, supervisors and management regarding delivery updates

Monitor driver behaviour including speeding, unauthorised stops and other compliance matters

Capture and update trip information on tracking systems

Compile daily operational reports including OTIF, border delays, incidents and route deviations

Support operational efficiency and customer service delivery

Minimum Requirements

Matric certification

Diploma in Logistics or Transport Management (advantageous)

Valid driver’s licence

Minimum 3– 5 years’ experience in tracking within FMCG, linehaul and cross-border operations

Advanced experience working on vehicle tracking management systems

Excellent MS Office skills

Strong verbal and written communication skills

Ability to work under pressure in a fast-paced environment

Competencies

Strong attention to detail

Excellent problem‑solving abilities

Good communication and coordination skills

Ability to multitask and work shifts if required

Strong organisational and reporting skills

Please note that only shortlisted candidates will be contacted #J-18808-Ljbffr