Mid-Level Social Media Manager, Durban

# Mid-Level Social Media Manager**Job Category:****Job Type:****Job Location:****ABOUT THIS ROLE**A dynamic and fast-paced creative agency based in Durban is looking for a Mid-Level Social Media Manager to join their growing team. This role is ideal for someone who thrives in an agency environment, understands digital culture, and can confidently manage content, community engagement, reporting, and campaign execution across multiple brands.You will play a key role in shaping online conversations, developing engaging content strategies, managing communities, and supporting creative campaigns that drive meaningful engagement and brand growth.---**WHAT YOU WILL DO**Develop and manage content calendars across multiple social platforms

Write, proofread, and edit engaging social and digital copy aligned with brand tone and identity

Provide platform guidance and recommendations to creative teams regarding trends, updates, and best practices

Assist with creative direction and contribute ideas during campaign and content brainstorming sessions

Schedule and manage content publishing while ensuring accuracy and timing

Manage and respond to online communities across multiple brands in line with SLAs and customer service guidelines

Monitor conversations, engagement, and sentiment across platforms

Assist with crisis communication and escalation management where required

Maintain and update FAQs, influencer lists, and competition documentation

Coordinate and manage social media competitions, including winner communication and prize distribution

Upload and manage website content including blog posts, articles, and banners via CMS platforms

Attend or monitor live events and ensure real-time social coverage where required

Track audience behaviour, competitor activity, and campaign performance to provide actionable insights

Compile and assist with monthly reporting and analytics

Develop content strategies including themes, personas, pillars, and platform approaches

Collaborate with media and partner agencies to support paid media campaigns and activations

Stay informed on industry trends, platform updates, and emerging digital opportunities

Build strong working relationships with clients and internal creative teams---**WHAT WE ARE LOOKING FOR**Minimum 3 years’ experience within a social media, digital marketing, or agency environment

Degree or diploma in Marketing, Copywriting, Public Relations, Brand Strategy, Journalism, or similar

Exceptional English writing, proofreading, editing, and copywriting skills

Strong understanding of social media platforms, trends, and digital culture

Excellent attention to detail and quality control skills

Strong communication and time management abilities

Experience with content planning, scheduling, and community management

Ability to work on multiple brands and campaigns simultaneously

Analytical mindset with the ability to interpret social and campaign insights

Experience working with creative teams and contributing to campaign ideation

Strong organisational skills and ability to work in a deadline-driven environment

Proactive, driven, and eager to stay ahead of digital trends---KEY SKILLS&ATTRIBUTESCreative and imaginative thinker

Passionate about digital marketing and social media

Strong team player with a collaborative mindset

Inquisitive and continuously learning

Proactive and solution-oriented

Detail-focused with strong quality standards

Adaptable and comfortable in a fast-paced agency environment

Confident communicator with strong client engagement skills

Task-driven with the ability to manage priorities effectively---If you are passionate about social media, content creation, and building meaningful online communities in a creative agency environment, we’d love to hear from you

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