Permanent - Operations Manager - eThekwini (Durban) - South …

Permanent - Operations Manager - eThekwini (Durban) - South Africa

Responsible for the efficient and profitable management as well as the successful operation and growth of the company owned branch, inclusive of financials, customer satisfaction, employee motivation, market share growth, sales, aftersales service delivery, maintaining of discipline while complying with all company standards and procedures.

Provide leadership and vision to all subordinates at the respective branch.

Manage the branch to exceed all business plan targets inclusive of those outlined in the personal performance contract and the performance contracts of all subordinates, profit and loss, balance sheet, workshop/warehouse efficiency, sales as well as margin and market share targets.

Manage the income statement and balance sheet in line with business targets.

Respond appropriately to area market intelligence, customer service needs, trends and opportunities, challenges, risks and threats.

Conduct quarterly customer service satisfaction surveys for sales, aftersales, workshop and parts departments.

Manage and drive prospects to sales conversion.

Ensure sales teams achieve their monthly and yearly targets.

Manage standardised service processes to control call-out, job initiation, quoting, works orders, costing, invoicing, accurate service records and ensure procedure compliance.

Manage working capital with dedicated focus on debtors, new, used and parts stock and WIP aging.

Manage the warranty process and provide feedback to the technical department to ensure product and service improvement.

Ensure continuous improvement of aftersales productivity and workmanship.

Review external and internal audit/assessment reports and implement corrective action relating basic workshop, special tooling and safety equipment.

Perform quarterly service plan and maintenance contract reviews, manage service providers and key customer relationships.

Ensure monthly service and load testing targets are met.

Responsible for the growth of the STR rental fleet and the efficient and accurate management of the department.

Responsible for the growth of the parts department for customer sales and processes to ensure the service teams are supported from parts.

Tidiness and management of the workshop.

Ensure maximum gain from exhibitions, promotions and customer information events.

Develop team objectives, performance contracts, work plans, technical activities and development plans.

Perform team and individual performance reviews, implement and monitor corrective and development action plans.

Manage implementation of company strategies and programs.

Ensure compliance to safety regulations, policies and procedures.

Adherence to any reasonable instruction.

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