Service Advisor Kia South Africa (Pty) Ltd - IMFRG Multi Durban

Job Description The successful candidate will be responsible to deliver an advisory service order to attend to non - technical service activities accurately and timeously as per agreed standard operating procedures.

Specific Role Responsibilities

To deal with all customers and coordinate service work and time

To act as liaison between service customers and dealership

To promote the sales of labour and parts

Maintain service appointment list

Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy

Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time

Record the results of the contract on the repair order and any additional instructions authorised by the customer (or the customers refusal to authorise additional safety‑related repairs)

Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions

Maintain customer file (Follow up system), telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairs

Settle customer complaints promptly

Explain to the customer work performed and parts replaced when presenting the invoice

Inform the Service Manager about trends in customer appointments, and shop performance

Inform the sales department of the customers intention or possible intention to trade or sell

Perform test drive after completion of repairs if necessary

Attend training that the distributor provides for Service Advisor

Maintain neat and tidy appearance for greeting customer

Develop communication skills to reinforce customer relationship

Conform to warranty policies

Keep on top of work in progress

Cash outstanding

Qualification and Experience

Matric Certificate

3 - 5 years' work experience within the motor industry in a service advisor capacity with technical knowledge

Kia brand background would be an added advantage

Skills and Personal Attributes

Occupational Health and Safety

Trust and Integrity

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