Sales Development Representative (SDR), Durban

Who We Are Yoco was founded in 2015, and we’ve been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since. We’re the payments provider for over 200,000 self‑employed and process over US$3 billion annually. We have ±350 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems, together. Our mission of making society more equal requires a variety of people, with different backgrounds and points of view, to keep building solutions that make life easier for emerging businesses. We’re growing fast, with compelling challenges. If you’re an ambitious problem‑solver, with big ideas, a passion for doing good, bright, grounded and courageous; you’re likely to thrive at Yoco. We don’t stop pushing. We break things to rebuild. We challenge ourselves and each other. We’re constantly evolving – and we’re doing it fast. Grow With Us.

About The Role The SDR’s are accountable for the Prospecting&Connecting/Qualifying stages of the sales process, with their primary objective being qualified sales appointment bookings for inside (telesales) and outside (field sales) conversion teams.

What You Will Be Doing Prospecting

Conducting outbound telemarketing and email activities towards targeted geographic areas and industry verticals

Researching to expand the prospect list using in‑house tools and resources such as LinkedIn, Meta, Google Maps and other methods

Continuously improving the methods of prospecting, and the tactics for connecting and engaging with potential customers

Profiling strategic accounts, identifying decision makers, researching and obtaining business requirements, and preparing and presenting solutions to start the sales cycle

Organizing and holding group demos, webinars and live seminars in order to warm leads and lead to sales demo bookings

Actively organising and participating in relevant trade shows and events that will build a relevant prospect pipeline

Connecting&Qualifying

Performing initial needs assessment and identifying prospects’ pain points to determine how Yoco’s solutions could address those needs

Developing detailed industry and product knowledge and acumen to position Yoco’s value proposition to multiple vertical segments

Qualifying prospects to ensure they are a segment fit, and setting up appointments with either our inside (telesales) or outside (field sales) teams

Reschedule/follow up with prospects if meetings do not occur

Maintaining accurate records of all activities in CRM and promoting database cleanup and hygiene through regular and ongoing maintenance activities

Stay on top of current marketplace trends and information on pricing, products and new technologies in our industry, and acting as a vital point of insight for our marketing and sales teams

Collaborate with sales, marketing and operations team members on strategic sales and onboarding approach to streamline and improve the end to end sales cycle, driving efficiency and customer satisfaction

About You

Must have 2-5 years’ SDR, sales or support experience

Hands‑on experience with multiple customer engagement techniques

You understand the basic fundamentals of what can turn an unengaged prospect into a high‑value opportunity

Self‑starters with a track record of successful, credible achievements

Knowledge of the payments industry, understanding software and hardware functionality and features, and an aptitude to understanding clients ongoing needs in our various industry verticals

Customer centric individual with a true love for both brand and business development

Tech‑savvy with the ability to rapidly pick up and apply product knowledge

Strong customer engagement, presentation skills&communication skills (verbal and written)

A dynamic“hunter” personality with a drive to reach decision‑makers is essential

Team‑oriented with the ability to succeed in an ever‑changing, entrepreneurial environment

Experience with any CRM solution

Benefits

Need time to switch off? We offer 24 paid leave days annually, plus public holidays, so you can rest, travel, or simply handle life.

Thinking about long‑term security? We’ll help you build a strong foundation with contributions to medical aid and gap cover.

Putting your family first? So do we. We provide paid parental leave for mothers, fathers, and adoptive parents, along with family responsibility leave for unexpected emergencies.

Ready to grow your skills? We provide an annual learning budget for you to invest in the courses, conferences, or training that will help you advance your career.

Looking for your community? Find it here. From weekly company gatherings and team outings to employee‑led clubs, we foster a connected culture where everyone belongs.

We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address and other unnecessary information in your CV.

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