Administration Manager (40HR) | Totalsports | Pavillion - KZN, Durban

Responsibilities

Assist the Store manager with stock take and store administration.

Monitor and analyze stock movement within the store.

Implement risk management procedures to mitigate stock losses and shrinkage.

Ensure compliance of all administration, systems, and reporting procedures.

Extract store reports to analyze store turnover and stock performance.

Understand and present information to the Store manager.

Organize and maintain in‑store filing systems.

Monitor and control cash or transactional activities to ensure processes are followed.

Uphold store safety and security procedures.

Process customer transactions via the active retail system (POS).

Identify customer needs through professional engagement and communication.

Establish customer loyalty by promoting cash reward programs.

Take initiative to improve customer experience and satisfaction.

Adhere to visual merchandising principles and follow housekeeping procedures.

Continuously develop selling skills and product knowledge.

Work within a team to meet sales targets and implement store objectives.

Qualifications And Experience

A Grade 12 qualification.

Minimum of 3 years retail or administrative experience.

Remain in sync with the latest fashion trends.

Passion for excellent customer service and sales environment.

Skills

Good administration ability.

Computer literate.

Customer service delivery.

Planning and organizing.

Policy and procedures knowledge.

Customer value management.

Holding self and others accountable to meet commitments.

Good verbal and written communication skills and organization skills.

Strong organizational and planning skills.

Ability to multi‑task in a fast‑paced environment.

Ability to work independently.

Ability to take initiative.

High level of attention to detail.

Behaviours For Success

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Effectively building formal and informal relationship networks inside and outside the organization.

Building strong customer relationships and delivering customer‑centric solutions.

Making good and timely decisions that keep the organization moving forward.

Anticipating and adopting innovations in business‑building digital and technology applications.

Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Developing people to meet both their career goals and the organization’s goals.

Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Providing direction, delegating, and removing obstacles to get work done.

Equal Employment Opportunity Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

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