Retail Sales Manager, Durban

Overview A leading steel supplier is seeking an experienced and driven Retail Sales Manager to oversee and manage store operations. The successful candidate will be responsible for leading a high-performing retail team, driving sales growth, and ensuring efficient day-to-day branch operations.

This is a hands‑on leadership role requiring strong retail management experience, technical product understanding, and the ability to operate effectively in a fast‑paced industrial environment.

Key Responsibilities Store&Team Management

Lead, supervise, and motivate the retail team to achieve sales and operational targets

Manage daily branch operations including staff, cashiers, stock control, and customer service

Set rosters, allocate duties, and ensure optimal workforce efficiency

Conduct recruitment, onboarding, training, and performance reviews

Facilitate daily sales meetings and operational briefings

Open and close the branch and ensure smooth daily functioning

Sales&Performance Management

Drive sales performance to achieve and exceed targets

Analyse sales data, identify trends, and forecast future demand

Implement strategies to improve profitability and operational efficiency

Ensure correct execution of promotions and pricing strategies

Monitor competitor activity and market trends within the steel industry

Stock&Inventory Control

Manage stock levels and ensure effective inventory control

Oversee ordering, receiving, and stock movement processes

Ensure accurate stock reporting and system updates

Maintain effective merchandising and product availability

Customer Service&Operations

Ensure high levels of customer service and satisfaction at all times

Resolve customer queries, complaints, and escalations professionally

Maintain compliance with health, safety, and security standards

Conduct regular floor walks to identify operational improvements

Reporting&Business Development

Use system data to track sales performance and support planning (Syspro)

Provide regular reports on branch performance and key metrics

Support local marketing initiatives and in‑branch promotions

Stay informed on industry trends and competitor activity

Minimum Requirements

4–5 years’ experience in retail sales

2–3 years’ proven retail management experience

Strong experience in steel, industrial hardware, or fluid control industries (essential)

Syspro experience required

Strong understanding of retail processes and stock control systems

Computer literate with strong systems ability

Strong leadership and team management skills

Ability to work under pressure in a fast‑paced environment

Strategic thinker with strong operational and planning ability

Strong personality with the ability to lead and drive performance

Additional Competencies

Results‑driven and commercially minded

Strong problem‑solving and decision‑making ability

Excellent communication and interpersonal skills

High attention to detail and operational discipline

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