Retail Business Manager, Durban

Job Purpose We are hiring a

Retail Business Manager

accountable for driving profitable growth and strengthening commercial performance across a portfolio of retail accounts in KwaZulu Natal (KZN).

The role focuses on developing and executing account strategies, maximising customer profitability, and ensuring disciplined execution through strong partner engagement, commercial excellence, and stakeholder collaboration.

Key Accountabilities Commercial Growth&Performance

Deliver sales performance targets across assigned accounts (volume, revenue, margin, and customer profitability)

Develop and implement territory and account strategies to drive growth, strengthen retention, and increase market share

Support pricing execution and margin optimisation in line with commercial frameworks

Provide accurate sales forecasting and demand planning inputs to support business planning and operations

Account Strategy&Business Development

Build and execute account development plans for strategically important customers/partners

Apply customer segmentation and profitability analysis to prioritise high-value opportunities

Maintain strong competitor and market understanding to inform strategy, value propositions, and negotiations

Translate customer requirements into structured solution proposals and commercial terms

Partner&Stakeholder Management

Build and maintain effective relationships with retail partners and key stakeholders

Lead value-based negotiations to achieve sustainable commercial outcomes

Collaborate cross-functionally (operations, supply, finance, marketing, HSSE) to ensure alignment and delivery

Manage complex stakeholder environments with professionalism and resilience

Drive consistent execution of retail standards, brand requirements, and HSSE expectations

Monitor performance KPIs, diagnose issues, and implement corrective actions

Maintain regular field/site engagement to support execution and performance follow-up

Promote agility and continuous improvement through structured problem solving

Essential Experience&Skills

Experience in field-based sales, retail commercial management, or key account management

Strong capability in account strategy and business development

Strong commercial and analytical skills, including:

Business analysis

Customer&competitor analysis

Customer profitability analysis

Forecasting

Strong negotiation and influencing capability

Excellent communication and relationship-building skills

High emotional intelligence and resilience

Confident using data and performance reporting

Education

Matric + 3-year qualification (Degree or Diploma) required

Field of study flexible; commercial and customer-facing experience is key

Additional Requirements

Valid driver’s license

Willingness to travel regularly within the region

Strong English communication skills (written and verbal)

At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are important, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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