Senior Airport Services Lead– Passenger Experience, Durban

General Information

Ref #

232818

Location:

South Africa-Durban

Job family:

Cargo&Airport Operations

Closing Date:

2026-05-27

Description

Description

We are currently recruiting for a Senior Airport Services Agent in Durban, South Africa.

The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.

Your Specific Responsibilities Include

Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger. Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas. Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates etc.Assist duty officer to handle company material and records. Liaison with GHA for quick processing of hotel and transfer passengers. Work with GHA and ensure smooth passenger handling. Assist passengers in regards to entry requirements, visas, residence permits etc. Ensure passengers are assisted smoothly through airport facilities.Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective

Qualification

Qualifications

The successful candidate will have the following qualifications and skills:

Job related experience in customer service and at least 1 of year experience in Airport Operations of a leading airline. High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment. DCS experience and knowledge of ticketing is an advantage for this jobAbility to work shifts is essential Very good knowledge of Amadeus is strongly preferred.

You must have the current right to live and work in the South Africa.

How to Apply

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

All internal candidates can only have three active applications at any point in time. All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role All internal candidates with an active final warning letter will be automatically disqualified from the recruitment processIf you are a Deck Crew (Qatar Airways&Qatar Executive) candidate, you would require a NOC to apply for this role.