Junior Service Desk Technician, Durban

This customer-facing role forms part of a busy Managed Services environment and is ideal for a motivated technical support professional looking to grow their career in IT infrastructure and support. The successful candidate will be involved in daily ticket management, Microsoft 365 support, workstation troubleshooting, and structured escalation processes.

Key Responsibilities: Manage daily service desk activities and ticket queues Log, track, update, and follow up on IT service requests Provide Microsoft 365 user support Troubleshoot Windows workstations, peripherals, and general end-user issues Assist with server-related tasks, networking, and backup systems Provide support exposure to 3CX, Mimecast, and email / security platforms Maintain accurate IT documentation and perform general IT administration Escalate complex technical issues where required Minimum Requirements: 1–2 years’ IT support or service desk experience MSP experience strongly advantageous Strong customer service and communication skills Comfortable working in a ticket-based, SLA-driven environment Matric / Grade 12 Microsoft 365 support experience Valid South African driver’s licence and own reliable vehicle Advantageous Certifications: Microsoft 365 Fundamentals (MS-900) Microsoft 365 Endpoint Administrator (MD-102) CompTIA A+ and/or Network+