Area Manager- Retail Operations Manager, Durban

About the position:

Operations Managers oversee 10 to 15 stores within their set area dependent on seniority and experience. Their job description entails directing the daily operations of a cluster of stores to maximise profit and minimise costs. Lead the stores within their control to deliver the set standards and comply to the Franchise System. Operations managers are there to ensure the Franchise System and standards are adhered and Franchisees are driving stores to be more profitable.

Duties & Responsibilities

The company is seeking to employ an Operations Manager based in Durban. The successful candidate will have 5 years Retail or Franchising experience. Will be a self-starter and able to work independently within a pressurised environment. Strong Excel and Word skills as well as fluency in the English language are essential for this position. The successful candidate will be based in our Durban office with travel expected.

Responsibilities:

• Multi site Management
• Manage Retail Standards
• Franchisee Relationship Management
• Store Audits
• Financial Management, Budgeting and driving EBITDA
• Build sustainable Strategies per store in your control to improve performance and manage costs effectively
• Manage and test service levels in each store, increasing the customer experience

Desired Experience & Qualifications

• Matric / Grade 12
• A minimum of 5 years Retail or Franchise experience
• Fully competent in MS Office packages
• Excellent organisational, numeric and administrative skills
• Ability to multitask and prioritise effectively whilst working in a stressful environment
• Excellent interpersonal skills and ability to communicate at all levels
• Well groomed and professional
• Ability to maintain confidentiality
• Must have a flexible work approach
• Must be able to work under pressure
• Attention to detail
• Analytical skills
• Must be able to effectively and professionally deal with clients

Please take note that shortlisted candidates will undergo a background check and Polygraph test.

All suitable candidates to send their CVs to