FNB Community Advisor, Durban

Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Hello Future Community Advisor

Welcome toFNB, the home of the#changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.

As part of ourFNB Points of Presence (POP)team, theCommunity Advisorplays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.

Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.

Are you someone who can:

Serve customers promptly and professionally, ensuring their needs are fully understood

Deliver an excellent customer experience aligned toBalanced Scorecardservice standards

Achieve net profit growth through effective sales and service support

Manage the migration of customers from traditional transactions to Self‑Service and digital channels

Grow the active customer account base to expand overall client engagement

Identifyand maximise cross‑sell opportunities to strengthen customer relationships

Track, control, and influence sales activities to achieve predetermined sales targets

Track, control, and influence service activities to improve service efficiencies

Provide efficient administration through careful planning,accuratereporting, andtimelyinformation updates

Check and verify transactions daily to ensure new business applications are processed and closed within required timelines

Produceaccurateand reliable sales and service statistics for management and decision‑making

Comply withgovernance, legislative, and audit requirements

Uphold FNB’sGolden Rulesprocesses and procedures consistently

Take accountability for self‑development and continuously grow personal capability

Qualification & Experience Requirement 

Minimum Qualification: Grade 12/ NQF Level 4

Preferred Qualification: NQF Level 5 CertificateinBanking, Business Administration, Customer Service, or related fields recognized by FAIS

1–3 years of experiencein customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if youpossessthe following:

Excellent communication and relationship‑building skillsand an ability to engage diverse customer needs

Confidence in guiding customers toward digital and Self‑Service solutions

Ability toidentifysales opportunities and support portfolio growth

High levelsof accuracy, discipline, and adherence to process

Strong organising, planning, and time‑management capability

Commitment to delivering consistent, exceptional service

You will have access to:

A customer‑facing role within theFNB Points of Presencenetwork

Exposure to digital enablement, customer engagement, and frontline service practices

Ongoing learning and development aligned to service, sales, and operational excellence

A collaborative, supportive branch environment focused on customer delight

You can be a match if you are:

Customer‑centric with a passion for delivering exceptional experiences

Motivated by achieving performance targets

Organised and detail‑driven with strong follow‑through

Ethical, compliant, and aligned to governance requirements

A strong teamplayer who builds positive working relationships

Proactive in your learning and personal development

Apply nowif you are ready to take the next step in your career as anFNB Points of Presence: Community Advisor, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance.

All appointments will be made in line withFirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates maydisclosedisability information voluntarily; this information will be kept confidential unless required by law.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

06/06/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.