Brand and Retail Experience Manager, Durban

We’re looking for a dynamic and analytical Brand and Retail Experience Manager to join our clients growing team and drive excellence across their retail operations. The ideal person must be enthusiastic and passionate about retail, team leadership, adventure sports and the outdoors. Based in Umhlanga, Durban.

Minimum qualifications:

• Matric and relevant tertiary qualification
• Minimum 3 years national retail coordination and team leadership
• A natural problem solver with an analytical mindset
• Advanced Excel skills – especially VLOOKUPS and data-driven decision making
• A tech-savvy individual who thrives on optimizing systems and introducing new technology
• Willingness to travel nationally on a monthly basis and flexibility to major events which may fall on weekends
• Own car essential

Key responsibilities:

• Lead the Team: Manage a national team of approx. 50 staff (Store Managers and Sales Assistants)
• Sales & Operations Management: Oversee daily/weekly cash-ups, manage discounts, income statements, pricelist changes, recons, money sheets, and monthly stock takes
• Retail Excellence: Ensure adherence to store rules, security contracts, merchandising standards, and staff leave processes
• System Innovation: Introduce and implement new systems, optimize workflows, and streamline backend operations using tools like POSWorx and Advanced Excel (including VLOOKUPS)
• New Store Rollouts: Support with new store setups, staff onboarding, and system training
• Stock Control & Procedures: Own the full stock lifecycle – from GRV and RTS procedures to repairs, returns, and scan stock takes
• Customer Experience: Uphold retail manuals, manage manual receipts, and ensure product knowledge and presentation is top-tier
• Reporting & Analysis: Provide insights and reports based on stock value, income statements, and backend system data