Head Housekeeper– Mpumalanga – Sabi, Durban

Head Housekeeper– Mpumalanga – Sabi Job Overview We are seeking a highly experienced and detail-oriented Head Housekeeper to lead and manage the housekeeping department, ensuring exceptional standards aligned with luxury hospitality expectations. Reporting directly to the General Manager, this role is responsible for overseeing all cleaning and preparation processes across the lodge to meet and maintain strict Homekeeping Standards of Excellence and Standard Operating Procedures (SOPs). The successful candidate will play a key leadership role in managing housekeeping staff, fostering a positive and productive team culture, and ensuring that all guest areas are maintained to the highest standard. This includes supervising outsourced laundry services, monitoring equipment and stock levels, and maintaining the lodge’s aesthetic in line with style and design specifications. A strong focus on training and development is essential, ensuring that all staff are aligned with required SOPs and performance standards. Operational responsibilities include conducting daily room inspections, managing stock control and budgets, overseeing procurement of supplies and uniforms, and handling recruitment anddisciplinary processes within the department. This is a dynamic role suited to an individual with leadership experience in high-end hospitality who thrives in a fast-paced environment and is passionate about delivering outstanding guest experiences.

Job Responsibilities

Report directly to the General Manager

Manage and maintain lodge cleaning and preparation standards

Oversee outsourced laundry and ensure quality control

Train, develop, and manage housekeeping staff performance

Conduct daily room inspections and ensure guest readiness

Monitor maintenance issues and maintain snag lists

Manage housekeeping stock, consumables, and monthly stock takes

Control departmental budgets and procurement processes

Ensure effective team communication and staff motivation

Handle recruitment, induction, and disciplinary procedures

Ensure compliance with SOPs, hygiene, and safety standards

Support sustainable and environmentally responsible operations

Attend daily operational meetings and coordinate special requests

Maintain accurate housekeeping systems and training materials

Core Competencies

Minimum 5* property experience in a similar role

Strong leadership and team management skills

Excellent attention to detail

Strong organisational and time-management skills

Computer literate

Fluent in English (written and verbal)

Guest-focused mindset with service excellence approach

Problem-solving ability under pressure

Knowledge of housekeeping SOPs and hygiene standards

Professional appearance and high energy levels

Ability to work shifts, weekends, and public holidays

High level of confidentiality and integrity

Salary and Benefits Salary: Highly negotiable / Live in position.

Housing

Meals

Uniform

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