German Speaking Customer Support Specialist, Durban

German-Speaking Customer Service Representative uMhlanga, South Africa (On-site) 24/7 Rotational Shifts Salary + benefits

Join a Dynamic International Team An exciting opportunity awaits a fluent German speaker to become part of a thriving online retail support team based in Umhlanga. If you're passionate about delivering excellent customer experiences and enjoy working in a fast-paced environment, this role is for you.

Your Role As a Customer Service Representative, you'll be the voice of the brand—providing professional, friendly, and efficient support to customers across multiple channels. Your goal: resolve queries quickly while ensuring a seamless and positive customer journey.

What You'll Do

Handle customer inquiries via phone, email, and live chat (in German)

Assist with product details, order tracking, and issue resolution

Accurately log all interactions in internal systems

Deliver timely, high-quality service with a customer-first mindset

Work closely with internal teams to ensure customer satisfaction

Thrive in a fast-moving, service-driven environment

What You Bring

Fluency in German (C1–C2, written and spoken)

Good command of English for internal communication

Matric / Grade 12 qualification

Previous customer service or call centre experience (preferred)

Retail experience is a plus

Strong communication, problem-solving, and computer skills

Flexibility to work rotational shifts, including weekends

What's on Offer

Competitive salary

Attractive benefits package

1x local flight to Durban prior to your start date

20 nights of accommodation provided at a Concentrix-selected location

Opportunity to work on-site in a vibrant, international environment

What You'll Need to Apply

Updated CV

Proof of German proficiency (for non-native speakers)

Matric / Grade 12 certificate

Availability for rotational shifts

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