Finance&Process Improvement Analyst, Durban

We are seeking a commercially and operationally astute

Finance and Process Improvement Analyst

with strong

SQL, BI, and data analytics capabilities

to join our Financial Operations and Business Intelligence division.

This role combines

business process re-engineering, gap analysis, and solution management

with financial and commercial insight, enabling

data-driven decision-making across the full value chain .

The ideal candidate will

drive revenue enhancements, predictive analytics

and

modeling , and

AI-powered insights , while

optimising operational processes . They will collaborate with business unit leaders to

enhance processes ,

evaluate operations critically, lead change initiatives , and deliver commercially and operationally viable solutions to senior leadership.

Key Responsibilities Financial Planning&Analysis Deliver end-to-end revenue forecasts and cost-to-income analysis at divisional and campaign levels Develop and maintain variance reports and profitability models for weekly, monthly, and bi-annual budgeting cycles Analyse key financial levers: sales-to-activation rates, revenue per sale, commission efficiency, and cost attributionProvide real-time financial insights to guide sales execution, team deployment, resource allocation, and optimisation

Business Process Re-Engineering&Solution Management Identify operational and financial gaps through gap analysis and recommend solutions Redesign business processes to improve efficiency, reduce costs, and enhance commercial performance Implement changes collaboratively with stakeholders and track their impact

Business Intelligence&Operational Analytics Design and deploy SQL-based reporting tools, automated dashboards, and self-serve analytics Monitor and report on key metrics such as agent conversion rates, productivity ratios, and net revenue per agent Use BI and analytics to inform decision-making across the value chain, identify opportunities, and mitigate risks

AI&Data Strategy Support AI-driven analytics, predictive modelling, and campaign simulations to improve financial and operational outcomes Translate business needs into data-led strategies and performance-enhancing interventions Promote a culture of data-driven decision-making across the organisation

Requirements Bachelor's degree in Finance, Accounting, Business Analytics, Economics, Data Science, or related field 2+ years in a financial analyst role, preferably in a sales-led or BPO environment Advanced SQL skills for data extraction, manipulation, and modelling Proficiency in Microsoft Excel, Power BI, Tableau, and SSRS reportingExperience in business process re-engineering, gap analysis, and solution management Strong analytical mindset and ability to convert complex data into actionable insights Experience in forecasting, financial planning, and variance analysis Exposure to AI tools or predictive analytics platforms is an advantage

Ideal Candidate Attributes Commercially and financially astute, curious, and data-driven Detail-oriented, methodical, and process-focused Strong communicator, confident in presenting findings and solutions to senior stakeholders Adaptable and responsive in a fast-paced, performance-driven environmentCollaborative, proactive, and able to make decisions across the value chain

Benefits Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on-site Pharmacy with an in-house Nurse Top-Tier Resources and Amenities: Work with world-class technology, enjoy three in-house restaurants and take advantage of discounted grocery staples

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