WORKSHOP MANAGER - EAST LONDON, East London

Role Overview:

As the Workshop Manager, you will be responsible for ensuring the efficient and effective operation of our workshop, managing a team of technicians and mechanics, and maintaining high-quality standards for all repairs and maintenance work. Your role will be critical in ensuring that our fleet vehicles are well-maintained and in top working condition, minimising downtime and maximising their productivity.

Responsibilities:

• Manage workshop operations:
  • Oversee the day-to-day operations of the workshop, including planning, scheduling, resource allocation, and quality control.
  • Monitor and analyse workshop performance, identifying areas for improvement and implementing solutions.
• Team management: lead and motivate a team of technicians and mechanics to ensure they are working efficiently and effectively.
• Budget management: Monitor and manage workshop expenses to ensure they are within budget.
• Inventory management:
  • Maintain accurate inventory records and ensure that all necessary tools and equipment are available for use and that all stock levels are adequate;
  • Maintain accurate records of all maintenance and repairs, including costs and parts used.
• Quality control: implement and maintain quality control measures to ensure that all work meets the company's standards and expectations.
• Training and development: Identify training needs, conducting performance appraisals and providing coaching and development opportunities for workshop staff to improve their skills and knowledge.
• Health and safety: Ensure that all workshop operations are carried out in accordance with health and safety regulations.
• Customer service:
  • Maintain a high level of customer satisfaction by providing timely and quality service;
  • Communicate effectively with other departments to coordinate fleet maintenance and repairs;
  • Develop and maintain relationships with clients and suppliers.
• Reporting: Prepare and submit regular reports on workshop operations, including productivity, expenses, and any issues or concerns.

Qualifications:

• Must be a qualified Diesel Mechanic
• Minimum of 5 years of experience in fleet management or automotive repair
• Minimum of 3 years working in a management position
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Proficient in computer software and maintenance management systems
• Knowledge of safety regulations and procedures
• Ability to multitask and prioritise in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Valid driver's licence and clean driving record