Regional Key Accounts Manager (Fuel Industry) East London

The Regional Key Accounts Manager is required to engage Retailers consistently and act as the primary contact point for all Business-related issues and opportunities. The Cluster Manager will operate in the eastern half of the Eastern Cape and represent the brand in maximising profit margins, to ensure delivery of value to the Franchise Retailer, ensure compliance to standards and execute image stewardship in line with agreed targets.

Key Accountabilities:

• Development of service station business plans in conjunction with retailers
• Execution of business plans and monitoring of achievements with corrective action to ensure achievements in line with key performance indicators
  monthly calls in line with agenda, sales target achievement, against sales budget, optimal resource allocation
• Provision of market intelligence to management and point of contact for retailers on operational issues
• Dealer Compliance in line with organisational and regulatory requirements
• Payment for product in line with policy
• Customer Service Agent and image stewardship evaluations
• Dealer Satisfaction Index / Relationship Management via Retailer surveys
• Dealer support, training and subject matter expertise on process and standards, accurate wet stock management
• Corrective action in conjunction with maintenance and logistics teams as required

Experience and Qualifications:

• BCom Marketing/Diploma in Business/Retail Management
• Higher Certificate / National Diploma / Degree
• Un-endorsed drivers licence
• FMCG Sales / Customer Relationship Management experience
• 3-5 years customer account management experience in fuel / related industry
• Intermediate computer literacy in Excel, Word, Powerpoint and Outlook
• Knowledge of SHEQ and regulatory requirements within the fuel / related industry
• Behavioural attributes include: self-management, positive conflict resolution, organisational skills, commitment, honesty, communication, relationship building, customer service excellence, good work ethic, training skills, enthusiasm, attention to detail, problem identification, adaptable, innovative, ability to work under pressure