Fruit & Veg Manager, East London

Key Responsibilities

1. Department Operations

• Oversee the receiving, storing, rotating, and displaying of all fruit and vegetable products.

• Ensure the department meets quality, freshness, and presentation standards at all times.

• Maintain proper temperature control and handling processes to reduce waste and spoilage.

• Implement seasonal and promotional layouts to maximise sales.

2. Inventory & Stock Control

• Conduct regular stocktakes and maintain optimal inventory levels.

• Monitor product quality and remove items not meeting standards.

• Forecast demand and place orders with suppliers to ensure product availability.

• Minimise shrinkage through effective rotation and waste management strategies.

3. Customer Service

• Provide friendly, knowledgeable assistance to customers regarding produce selection and use.

• Handle customer inquiries, complaints, and special requests professionally.

• Ensure the department delivers a consistently positive shopping experience.

4. Team Leadership

• Supervise, train, and motivate department staff.

• Create staff rosters and allocate daily tasks.

• Promote a safe, efficient, and supportive working environment.

• Conduct performance reviews and provide ongoing coaching.

5. Compliance & Safety

• Ensure adherence to food safety standards, hygiene procedures, and company policies.

• Maintain cleanliness of the department, equipment, and storage areas.

• Comply with workplace health and safety regulations.

6. Sales & Performance

• Monitor department sales, margins, and KPIs.

• Develop strategies to grow revenue and improve profitability.

• Collaborate with the store manager on pricing, promotions, and merchandising plans.