General Manager (Retail Precinct), East London, South Africa

Our client, is seeking to employ an experienced General Manager to lead operations within their new East London retail precinct.

The precinct includes a large branded convenience store, fast food restaurant, re-fueling facilitates, mechanical workshop facilities, and overnight facilities for long haul trucks.

This role requires a highly skilled professional with strong leadership, commercial acumen, and operational expertise to manage a multi-faceted facility.

An awesome career opportunity awaits.

Requirements:

• Matric / Grade 12 (minimum)
• Diploma or Degree in Business Management, Retail Management, Logistics, Operations, or related field
• Additional certifications in Health & Safety, Fuel & Retail Operations, Facilities Management, or Finance (advantageous)
• Minimum 10 years' management experience in:
  • Retail petroleum industry
  • Service station and truck stop facility operations
  • Retail or convenience store operations
  • Logistics, transport depot, or fleet yard operations
• Proven experience in staff leadership, financial control, compliance, and operations management
• Knowledge of POS systems, fuel systems, security systems, and reporting platforms
• Experience with WinBranch, Namos, and SAP Retail systems
• Advanced Microsoft Office 365 skills
• Strong knowledge of labour laws and MIBCO requirements
• Strong organisational and problem-solving skills
• Ability to work flexible hours, including nights, weekends, and emergencies
• High level of integrity, confidentiality, and professionalism

Responsibilities:

Operational, Financial and Commercial Management

• Oversee daily operations across fuel, retail, food services, truck parking, and site facilities
• Ensure compliance with all regulatory requirements, including Health and Safety legislation
• Implement and enforce Standard Operating Procedures (SOPs)
• Ensure operational readiness, equipment uptime, and service standards
• Manage budgets, expenses, procurement, and financial controls
• Drive revenue growth across all business units
• Oversee cash handling, reconciliations, and audits
• Promote and market the facility to increase usage

People Leadership

• Lead recruitment, training, scheduling, and performance management
• Ensure compliance with labour legislation and MIBCO agreements
• Manage union relationships (NUM)
• Maintain a fair, safe, and inclusive workplace

Stakeholder ad Customer Management

• Engage with customers, suppliers, fleet operators, and service providers
• Ensure excellent customer service and resolve complaints within 24 hours
• Liaise with local and national authorities

Stock Management

• Oversee stock ordering, receiving, rotation, and stock takes
• Manage shrinkage and resolve discrepancies

Contract, Lease and Franchise Management

• Manage lease agreements and ensure compliance
• Oversee franchise operations and brand standards
• Manage third-party service providers

Systems and Technology Management

• Manage POS, fuel systems, CCTV, access control, and reporting systems
• Ensure compliance with IT and data security policies

Compliance, Safety and Risk Management

• Ensure full compliance with safety, environmental, and regulatory standards
• Conduct audits, risk assessments, and emergency planning
• Implement risk mitigation strategies

Integrity and Safeguarding

• Maintain confidentiality of company and client information
• Uphold company policies and professional conduct
• Safeguard all company assets and equipment

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.