General Manager (Retail Precinct), East London

Our client, is seeking to employ an experienced General Manager to lead operations within their new East London retail precinct.

The precinct includes a large branded convenience store, fast food restaurant, re-fueling facilitates, mechanical workshop facilities, and overnight facilities for long haul trucks.

This role requires a highly skilled professional with strong leadership, commercial acumen, and operational expertise to manage a multi-faceted facility.

Requirements

Matric / Grade 12 (minimum)

Diploma or Degree in Business Management, Retail Management, Logistics, Operations, or related field

Additional certifications in Health&Safety, Fuel&Retail Operations, Facilities Management, or Finance (advantageous)

Minimum 10 years’ management experience in:

Retail petroleum industry

Service station and truck stop facility operations

Retail or convenience store operations

Logistics, transport depot, or fleet yard operations

Proven experience in staff leadership, financial control, compliance, and operations management

Knowledge of POS systems, fuel systems, security systems, and reporting platforms

Experience with WinBranch, Namos, and SAP Retail systems

Advanced Microsoft Office 365 skills

Strong knowledge of labour laws and MIBCO requirements

Strong organisational and problem-solving skills

Ability to work flexible hours, including nights, weekends, and emergencies

High level of integrity, confidentiality, and professionalism

Responsibilities Operational, Financial and Commercial Management

Oversee daily operations across fuel, retail, food services, truck parking, and site facilities

Ensure compliance with all regulatory requirements, including Health and Safety legislation

Implement and enforce Standard Operating Procedures (SOPs)

Ensure operational readiness, equipment uptime, and service standards

Manage budgets, expenses, procurement, and financial controls

Drive revenue growth across all business units

Oversee cash handling, reconciliations, and audits

Promote and market the facility to increase usage

People Leadership

Lead recruitment, training, scheduling, and performance management

Ensure compliance with labour legislation and MIBCO agreements

Manage union relationships (NUM)

Maintain a fair, safe, and inclusive workplace

Stakeholder ad Customer Management

Engage with customers, suppliers, fleet operators, and service providers

Ensure excellent customer service and resolve complaints within 24 hours

Liaise with local and national authorities

Stock Management

Oversee stock ordering, receiving, rotation, and stock takes

Manage shrinkage and resolve discrepancies

Contract, Lease and Franchise Management

Manage lease agreements and ensure compliance

Oversee franchise operations and brand standards

Manage third-party service providers

Systems and Technology Management

Manage POS, fuel systems, CCTV, access control, and reporting systems

Ensure compliance with IT and data security policies

Compliance, Safety and Risk Management

Ensure full compliance with safety, environmental, and regulatory standards

Conduct audits, risk assessments, and emergency planning

Implement risk mitigation strategies

Integrity and Safeguarding

Maintain confidentiality of company and client information

Uphold company policies and professional conduct

Safeguard all company assets and equipment

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