Customer Liaison, East London

Job Description
Job Title: Customer Liaison

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Job Purpose

The Customer Liaison will serve as the key point of contact between customers, internal teams, and external service providers/insurers. The role focuses on ensuring efficient communication, accurate data processing, and timely handling of authorisations and customer-related requests.

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Key Responsibilities

• Accurately capture and maintain customer-related data
  
• Process insurance authorisations in line with company and insurer requirements
  
• Submit additional requests to insurers and follow up on approvals
  
• Provide regular updates to customers regarding status of claims, bookings, and requests
  
• Prepare and submit monthly reports timeously and accurately
  
• Manage general administrative duties including filing and document control
  
• Handle booking coordination and scheduling as required
  
• Maintain clear communication with internal departments and external stakeholders
  

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Additional Information

• Fast-paced administrative environment
  
• Insurance or customer service exposure advantageous
  
• Role requires consistent follow-ups with insurers and customers
  
• Ideal for a proactive, detail-oriented individual who enjoys administrative coordination
  

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RequirementsMinimum Requirements

• Matric / Grade 12 (essential)
  
• Previous administrative or customer service experience (insurance environment advantageous)
  
• Strong data capturing and administrative skills
  
• Computer literate (MS Office, especially Excel and Outlook)
  
• Strong attention to detail and accuracy
  
• Good communication and interpersonal skills
  
• Ability to work under pressure and manage multiple tasks
  

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Key Competencies

• Customer service orientation
  
• Organised and methodical approach
  
• Problem-solving ability
  
• Time management skills
  
• Professional communication
  
• Reliability and accountability
  

Requirements
Job Title: Customer Liaison Job Purpose: The Customer Liaison will serve as the key point of contact between customers, internal teams, and external service providers/insurers. The role focuses on ensuring efficient communication, accurate data processing, and timely handling of authorisations and customer-related requests. Key Responsibilities: • Accurately capture and maintain customer-related data • Process insurance authorisations in line with company and insurer requirements • Submit additional requests to insurers and follow up on approvals • Provide regular updates to customers regarding status of claims, bookings, and requests • Prepare and submit monthly reports timeously and accurately • Manage general administrative duties including filing and document control • Handle booking coordination and scheduling as required • Maintain clear communication with internal departments and external stakeholders Additional Information: • Fast-paced administrative environment • Insurance or customer service exposure advantageous • Role requires consistent follow-ups with insurers and customers • Ideal for a proactive, detail-oriented individual who enjoys administrative coordination