IT Network Support Dispatch East London, Sount Africa

IT Network Support Dispatch East London, Sount Africa East London, South Africa | Posted on 02/11/2026

Responsibilities

Physical onsite assistance to enable remote troubleshooting and remediation.

Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.

Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).

Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands&Feet

Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.

Follow remote instructions accurately (step‑by‑step) without deviating from approved procedures.

Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack&Stack

Rack mounting/unmounting of network devices per site rules and safety practices.

Patch and dress cables to basic professional standard (as instructed).

Coordinate with Remote Support Team for post‑install verification.

Basic Configuration

Perform basic level initial actions (only as instructed by the Remote Support Team), such as:

Connecting console and granting remote access session (screen share/terminal access where applicable).

Executing clearly provided command steps (copy/paste) when approved.

Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

Working at Heights Training Certificate

Medical Fitness Certificate

Required Tools

Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right.

Console cable (e.g., RJ45‑to‑USB/Serial as applicable) and required adapters.

Spare Patch Cord/Cable (5m) x 2.

Basic screwdriver kit (Phillips/flathead/torx as applicable).

Basic cable testing tools for damage identification (e.g., cable tester; other basic testers).

Crimping tool and cutter.

RJ45 terminator (surplus).

Labelling Machine.

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