Pro Shop Manager - Global Golf Retail, East London

Responsibilities/Key Performance Areas (KPA)

Achieve Budget Sales and Margin

Superior Customer Service

Cash Management

Data Integrity

In store Merchandising standards

Marketing

Staff development and management

General Administration

Risk Management

Continuous Improvement

Develop&Maintain knowledge&skills on Custom Fitting Services.

Requirements

Business acumen

Management skills

Leadership skills

Self-Motivation

Customer Engagement skills

Golf Operations Experience

Communication

Computer literacy

In depth product knowledge of Golf equipment

Budgeting

Set monthly and weekly budgets for Golf Shop Team Members.

Manage sales staff daily against % of budget in the following areas:

Overall sales

Margins

Markdown sales

Used sales

Demo unit sales

number of customer engagements

Management of basket size through up-selling, on selling and other sales techniques.

Control discounts to maximize margin.

Develop Team Member’s ability to maximize sales opportunities through basket size and margin management.

To conduct weekly analysis and interpretation of the Stock and sales report; Clearance report etc.to manage the store’s performance.

Customer Service

Ensure the company’s purpose is fully understood and lived by all team members in daily activities.

Deliver superior customer service experience to all customers.

Maintains and enforces the company service non-negotiable.

Will be present on the sales floor interacting with Customers and Sales Staff for no less than 6 hours per working day.

Dealing with customer complaints decisively and with empathy in a way both protects company interests while leaving the customer feeling satisfied.

All customer complaints must be resolved within 24 hours and feedback to be given to the Operations Manager.

Additional Competency Requirements

Logical

Analytical

Numerate

Effective Seller

Multi-tasking

Communicate effectively, including presentation skills

Work effectively as a team member and leader

Time management– both personal as well as golf shop team

Interest in sports

Ability to work under pressure

Start Date The position start date at present will be either the 1st of July or 1st of August 2026.

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