Service Manager, East London

Job Title:

Service Manager (with Parts Department Oversight) Location:

East London, Eastern Cape Industry:

Premium Brand Motor Dealership Overview

A leading Premium Brand dealership in East London, Eastern Cape is seeking a

Service Manager

to oversee the Service Department, with additional responsibility for the Parts Department. This is a

management-level

role (not senior management) and requires someone with strong leadership ability, excellent people skills, and solid technical knowledge to effectively support workshop operations and team performance. Key Responsibilities

Lead and manage the

Service Department

to achieve productivity, profitability, and customer satisfaction targets. Provide supervisory oversight of the

Parts Department , ensuring smooth collaboration between Service and Parts teams. Maintain and improve CSI (Customer Service Index) scores through exceptional customer service and process excellence. Ensure adherence to OEM and dealership standards, processes, and compliance requirements. Support technical staff by leveraging strong mechanical/technical knowledge to assist with diagnosing, problem-solving, and quality control.Manage workshop loading, job allocation, efficiency tracking, and overall workflow. Oversee accurate warranty and maintenance claim submissions. Control departmental expenses, stock management, and resource allocation. Develop and mentor service and parts staff, conducting performance reviews and providing coaching where needed.Build and maintain positive relationships with customers, suppliers, OEM representatives, and internal stakeholders. Requirements

Previous Service Manager experience

within a reputable motor dealership

essential . Solid

management experience , with the ability to lead and motivate a team. Strong technical aptitude/technical understanding

of vehicle servicing, diagnostics, and workshop operations essential. Experience working with, or coordinating closely with, a

Parts Department

is highly advantageous. Exposure to a

Premium Brand

dealership environment is preferred. Excellent

communication and interpersonal skills , with the ability to interact effectively at all levels. Strong organisational and problem-solving abilities. Valid drivers licence. Remuneration

Competitive basic salary Performance-based incentives Car allowance or company vehicle

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