Case Administrator | Maternity Unit | Fixed Term, Beacon Bay North

Function Patient services Facility Position Case Administrator | Maternity Unit | Fixed Term Introduction

A vacancy exists for a Maternity Case Administrator based at Life Beacon Bay Hospital, reporting to the Patient Services Manager.
The successful candidate will be responsible for care coordination administrative functions during a low and high-risk antenatal maternity journey as well as the post-partum journey as part of the Little Life Integrated Care Product (LLICP).
The function will manage onboarding and offboarding of patients to the LLICP, track patient compliance to antenatal care plans and assume a key liaison role between the OBGYN’s in a facility and the little life maternity clinic. The Fixed term position will be until 31 August 2026.

Critical Outputs

Communication & Liaison

Communicate with doctors practice regarding referrals, completion of the forms for risk change. Liaison between the midwife and the doctors. Follow up on patient appointments with midwife or doctor’s office. Communicate with Nursing Maternity Team. Work closely with the midwife and unit manager.

Management of patient referrals, risk and status updates

Actioning referrals by doctor’s practice Actioning risk changes or status updates from doctor’s practice Ensuring all necessary documents are uploaded onto the system

Admin & Data Capturing/CMS user

Capture source system data into CMS system Actioning CMS alerts Admin: ensuring all required forms are captured patient consent, change of risk and referrals Retrieve physical consent forms and stats on how many patients were referred Ensuring standard care plans are adhered to Ensuring all CMS tasks actioned within specified time frame Ensuring info retrieved from the doctors and midwife is accurately captured on CMS Actively form part of the MDT Assist with marketing the program

Effective management of relationships with internal/external stakeholders by

Foster and maintain healthy relationships with internal stakeholders. nursing, pharmacy and business hubs Provide relevant feedback and information on concerns or issues raised by internal stakeholders Provide and facilitate training regarding RSRT contracts to relevant internal stakeholders pharmacy, pre-admission and nursing staff) Gatekeeper to external patient calls with escalation to midwife Identify and monitor gaps and risks and assist with the implementation of corrective actions agreed with management. Provide relevant feedback and information on concerns or issues raised by external stakeholders Provide feedback on external stakeholders impacting on the efficiency and effectiveness of the co-ordination process. Escalate doctor non-compliance in terms of the Maternity ICP program to the relevant meetings. Requirements Matric Any qualification that covers Anatomy, Physiology, Pathophysiology and Microbiology as foundational course Knowledge of hospital patient services processes Knowledge and understanding of CPT & ICD coding Knowledge of Funder contracts, scheme rules, exclusions and benefits Understanding of private hospital industry and practices Computer proficiency Competencies Attention to detail Problem-solving, analysis and judgement Resilience Engaging diversity Verbal & written communication skills Professional and technical proficiency Building relationships Customer responsiveness Organisational awareness Influencing skills Action orientation Excellence orientation Ethical behaviour Drive, energy and urgency