Front Office & Spa Manager, Eshowe

Job Description

• Oversee all front office operations, including reception, reservations, guest check-ins/check-outs, and concierge services
  
• Ensure exceptional guest service standards are consistently maintained
  
• Handle guest enquiries, requests, and complaints professionally and efficiently
  
• Manage room allocations and occupancy optimisation
  
• Supervise and train front office staff to uphold service excellence
  
• Monitor front office systems, reporting, and administrative processes
  
• Ensure smooth communication between departments to enhance the guest experience
  
  

• Oversee daily spa operations, ensuring exceptional guest satisfaction
  
• Manage spa bookings, therapist scheduling, and treatment room allocations
  
• Ensure spa treatments and services meet luxury hospitality standards
  
• Maintain cleanliness, presentation, and ambiance of spa facilities
  
• Monitor product inventory, ordering, and stock control
  
• Drive spa revenue through promotions, upselling, and package offerings
  
• Ensure compliance with health, safety, and hygiene standards
  

• Lead, motivate, and develop both front office and spa teams
  
• Conduct performance management and staff training
  
• Prepare operational reports and analyse performance metrics
  
• Manage departmental budgets and cost controls
  
• Assist in implementing strategies to improve service delivery and profitability
  

Requirements

• Diploma or Degree in Hospitality Management, Tourism, Wellness Management, or related field
  
• Minimum 3–5 years’ experience in a similar management role within luxury hospitality
  
• Proven experience managing front office operations
  
• Spa management experience within a hospitality environment advantageous
  
• Strong leadership and people management skills
  
• Excellent communication and interpersonal abilities
  
• Proficiency in hospitality management systems and reservation platforms
  
• Strong organisational and problem-solving skills
  
• Professional presentation and a guest-centric mindset
  
• Ability to work flexible hours, including weekends and public holidays
  

• Exceptional guest service orientation
  
• Leadership and team development
  
• Operational efficiency
  
• Attention to detail
  
• Revenue management awareness
  
• High emotional intelligence
  
• Ability to perform under pressure
  

Benefits

Requirements
Proven experience in a senior guiding or Head Guide position within a luxury safari environment Nature Site Guide qualification Valid First Aid certification Valid driver’s licence with PDP Rifle competency and dangerous game experience advantageous Strong leadership and mentoring abilities Excellent communication and interpersonal skills Exceptional knowledge of African wildlife, ecology, and birding Ability to thrive in a remote, high-pressure environment Professional appearance and guest-focused approach